At vr9, your privacy is not merely a legal obligation — it is a core value we uphold. This document transparently explains how we collect, use, store, and protect your personal data.
Data protection is more than a policy — it is a daily practice we carry out with full responsibility.
All your personal data and financial transactions are protected with SSL 256-bit encryption. No unauthorised third party can access your sensitive information during transmission.
Only authorised vr9 staff may access members' personal data, and only for designated purposes. Every access is logged and continuously monitored without exception.
Your data is stored on servers protected by multi-layered security systems — including firewalls, intrusion detection, and regular backups. Our storage facilities comply with international security standards.
Vr9 has never and will never sell members' personal data to any third party for commercial purposes. Your data belongs to you, and we respect the trust you have placed in us.
The vr9 Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act (PDPA) and applicable international standards. We continuously update our privacy practices in line with changes in the law.
In the event of any security incident involving your data, vr9 is committed to notifying affected members within the stipulated timeframe and taking immediate remedial action.
This Privacy Policy explains how vr9 ("Platform", "we") collects, uses, discloses, and protects your personal information when you use our website and services at vr9.app. By using the vr9 platform, you agree to the practices described in this Privacy Policy.
Vr9 collects various categories of information to enable us to provide a safe, seamless, and high-quality service to all members. The following are the types of information we collect:
Registration and Identity Information
Financial Information
Technical and Usage Information
The personal data we collect is used solely for legitimate and transparent purposes. Below is a summary of how your data is used:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account management and verification | Identity, KYC | Contract / Legal |
| Deposit and withdrawal processing | Financial, Identity | Contract |
| Fraud prevention and AML | All categories | Legal |
| Customer Support | Identity, Technical | Contract |
| Promotional and bonus communications | Acquaintances, Usage | Consent |
| Platform improvement | Technical, Usage | Legitimate interest |
| Responsible gaming | Usage, Financial | Public interest |
We will not use your personal data for any purpose other than those stated above without first obtaining your consent. Whenever we wish to use your data for a new purpose, you will be informed and your consent sought where required by law.
Vr9 treats your personal data as confidential information that must be protected. We do not sell, rent, or disclose your data to external parties except in the following circumstances:
Vr9 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure.
Vr9 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and deliver relevant content to you.
Types of Cookies We Use:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. Continued use of the vr9 platform without changing your cookie settings is considered consent to our use of cookies.
As a vr9 member and a Malaysian citizen or resident, you have the following rights regarding your personal data, in accordance with the Personal Data Protection Act (PDPA) 2010:
You have the right to request a copy of the personal data we hold about you at any time.
You may request correction of inaccurate or incomplete data through your account settings.
You may object to the processing of your data for specific purposes such as direct marketing.
You may request deletion of your personal data, subject to mandatory legal retention requirements.
You may withdraw consent for consent-based data processing at any time.
You have the right to receive your data in a machine-readable format for transfer to another service.
Your personal data is stored on secure servers for the period necessary to fulfil the purposes of collection and applicable legal requirements.
If your personal data needs to be transferred outside Malaysia (for example, to international service providers), vr9 ensures such transfers are protected by adequate safeguard mechanisms, including data transfer agreements that comply with PDPA and equivalent international standards.
The vr9 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.
If we find that a child's personal data has been collected without proper age verification, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered on the vr9 platform are requested to contact us immediately.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist:
Vr9 is committed to addressing every privacy complaint seriously and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
Over 500,000 Malaysian members trust vr9 as their online entertainment platform of choice. With a transparent Privacy Policy and internationally-standard security, you can play with peace of mind.